FAQ – ValTek Answers Your Top Questions

Where Value and Technology Connect. An Ohio Company

Who does ValTech service?

ValTech primarily services businesses in Ohio. Residential service is offered to business owners for ease of billing. We are developing a residential and business digital program providing second-generation digital phone and high speed internet service that will offer premium connectivity and quality of service.

What is ValTech's privacy policy?

ValTech Communications, LLC Privacy Policy

This privacy policy discloses the privacy practices for (www.valtech.net). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
  • Information Collection, Use, and Sharing.
  • We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Does our local calling area change when we switch to ValTech service?

Call us toll-free at 1-800-800-7444. We’ll be glad to verify your service start date. The prorated charges on your first bill will also detail the start date of service.

Can we retain our toll-free number when switching to ValTech?

Yes.

Does our local calling area change when we switch to ValTech service?

No, your service will be the same, only your bill will change (and go down).

What is considered a long distance call?

Any call to a destination outside your local service area, or LATA.

What is considered a local toll call?

Local toll calls are sometimes referred to as "local long distance" these are calls that fall between your local and long distance calling areas, made to neighboring areas, placed from 20 to 80 miles from home but not outside your LATA. These calls are not classified under the typical definition of “long distance.”.

What does "LATA" mean?

"Local Access and Transport Area" is a pre-determined geographical area used by all local service providers to determine call types. This is also referred to as "local service area" or "local calling area."

What is the difference between IntraLATA and InterLATA?

IntraLATA calls are calls that are placed within your LATA. IntraLATA calls can be classified as "local toll" or "local long distance" depending on the destination of the call. InterLATA calls are calls outside of your home LATA. InterLATA calls are always classified as "long distance."

How can I get a copy of an invoice?

Request a copy from our Customer Care Department by phone 1-800-800-7444, by email, or online.

What should I expect on my first bill?

Depending on the services you order, you may see prorated charges for a partial month of service, in addition to the charges for next month's services. This happens because monthly recurring charges for some services are billed a month in advance. Be assured that prorated charges only appear on the first invoice you receive after the service is installed. Your previous service provider has charged you for your next month's service and you should receive a refund.

What repair issues are covered with my phone service?

ValTech covers repairs required to the network up to the Network Demarcation Point (where the lines come in to your building), usually located outside the building. Inside wiring is the responsibility of the customer. However, inside wiring protection is available for a small monthly fee that will cover the inside wiring repairs.

How quickly can I expect repair response?

Repair response times are hard to predict. Often it depends on whether or not a storm or cable cut has affected a large portion of the service. In most cases, repairs are completed within 3 to 5 business days. Minor problems may be faster and larger problems longer. We will promise to call you back with a completion commitment time once the repair ticket has been placed. You will know when it will be repaired within an hour.

How can I check to see if the repair problem is with my phone system, inside wiring, or the network?

Unplug your phone and then plug it back in. Often by resetting the system, it will clear errors. If this does not fix the problem, we recommend that you check at the Network Demarcation Point (where the telephone lines arrive at the building). Usually, there is a grey box that has modular jacks for each line. Plug a standard analog phone into the demarc jack, if you get dial tone you can be assured that the problem is in your inside wiring or telephone (system). If you don't get dial tone, the problem is likely to be in the network. For network problems, contact us and we will begin the repair process.

Where do I call for help?

Please call our Customer Care Center at 1-800-800-7444. We will be glad to help.

Our company will be moving soon. Can we keep our telephone number and what do we need to do to keep it?

ValTech will attempt to keep the same phone number when moving your services. If you are moving outside your local calling area, this may not be possible. However, you can keep your toll free numbers regardless of where you move your business.

How can we make changes to our hunting sequence?

Please contact ValTech Customer Care at 1-800-800-7444. Or send your request by email or fax with the effective date of change and an authorized signature.

How do I make changes to my account? What does this cost? How can I pay it?

Please contact ValTech Customer Care at 1-800-800-7444. Or send your request by email or fax with the effective date of change and an authorized signature.

When is my monthly payment due?

Payment is due three weeks (21 days) after your bill is issued. Issue Date and Due Date are located on the first page of your bill.

How can I pay my bill?

You may mail your check with the tear-off portion of your bill in the self-addressed envelope included with the billing, or to our payment address listed under the Customer Care link. ValTech also offers automatic payment through MasterCard, Visa, Discover, or American Express. Credit cards or account withdrawal can also be used for one-time payments by calling us at 1-800-800-7444. We will be offering online account payment shortly.

I lost the return envelope. Where do I mail my payment?

Send regular payments to:
ValTech Communications
P O Box 831
Reynoldsburg, OH 43068-0831

Send payments via courier or overnight delivery to:
ValTech Communications
Attention: Collections
2020 Brice Road, Suite 210
Reynoldsburg, OH 43068

When will my account be charged if I have automatic payment?

Automatic payments are processed on the stated due date of your bill. This date is 3 to 4 weeks (25 days) after the bill is generated. For example, bills generated on June 3rd will have automatic payment processed on June 24th. Holidays may affect payment schedule; affected payments will be processed on the first business day following the holiday.

If you have an additional question we have not addressed, use this form to submit your question directly to our customer service department.

Voice

PRI, Basic Business Line Service, & SIP Trunk Replacement
Flexible Local, Long Distance, & Toll Free Services
VOIP & Hosted IP PBX Services

Data

Great Pricing
High Speed Internet Access
Many T1 Configurations
Business DSL
Secure and Reliable Service You Need

Location

©2006-2018 ValTech Communications
Corporate Office: 2020 Brice Road, Suite 210, Reynoldsburg, OH 43068 [View Map]
Customer Care: 1-800-800-7444
customercare@valtech.net
Sales: 1-800-800-7444
sales@valtech.net

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